Just seeing if this gets on anyone's radar as a test.
I've had some problems with my car recently and I called the RAC (Royal Autombile Association) out to my home (...I don't have home-start cover) - they gave me a temporary upgrade!
They didn't think the car was safe to drive but while we were waiting for approval to tow it to a dealership the patrolman remembered he had a spare part for a similar car "I think it''s the same VW engine - let's have another look."
15 minutes later and my car is back to normal - no need for the garage at all. No need to pay for the part - it's a gift. Brilliant.
I've told this story to at least 5 people already - 1 who is planning to move from another provider + we will be upgrading to at-home cover in March when it comes up for renewal - you just can't buy this kind of advertising!
Thank you RAC...
2006 Mantras - remember - "take responsibility" / "pay attention to detail" - that's what customer service is about.
It’s reassuring that companies do take pride in taking responsibility…and encourage the recipient to spread the word!Surely a good company that’s dedicated to its employees and customers doesn’t hesitate when it comes to delivering a good service above the norm. But I’ve found recently that it’s a very fine balance between what the “customer” expects and what they deserve.Recently at an interview for a job I parked my car up, went inside and sung my song and returned to find that my car had been broken into. 24 hours later my passenger side window had been repaired, but unfortunately my satellite navigation system could not be recovered. The insurance company was only willing to contribute 100 pounds towards the loss, and made clear that the terms and conditions in their policy applied – resulting in a nullifying zero no claims bonus.
Who’s to blame…who will take responsibility, who will numb the feeling of violation?The answer is left to those who don’t agree with passing the buck. Anyway, karma police can lift you…so, pick yourself up, move on and hope that somebody takes responsibility for better or worse, even if it is for the good of a company name…if you care.
What a terrible story – bloody insurers, if something like that had happened here and you took a job with us then we’d make sure you got a new satnav!
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